We get it sometimes you’re not happy with something you purchased, you changed your mind or whatever the reason you can return the item back to us. We will be happy to exchange your item(s) or even refund it for you. The only thing we ask for is items of clothing to be unworn, unwashed and with tags still intact. For our sex toys we would kindly request the items to be unused and in their original boxes for a full refund. However we get it, you may have used your sex toy and got an issue with it, too much pleasure maybe? Too hot to handle? No worries give us an email and we will help you find something more suitable for an exchange.
Delivery SecurityIf any of your items have arrived at you damaged please notify us within 14 days and we are happy to help.
ExchangeWhen sending back the items to us, it is important to include some details. Your original invoice or order number, your name and address. The items you have sent to be returned. This is so that we know which customer the return belongs too, without this information your return may be unable to be processed. Below is our returns address: Secret Sinners, Unit 1 Alma Street Smethwick Birmingham B66 2RL
RefundsIt may take up to 5 working days to receive your refund from the day we received your items back!
24/7 Customer SupportAlso, it is comforting to know that should you experience any kind of technical bump in the road during the checkout process, you can always address our customer support department with your billing questions!