Welcome to Secret Sinners!
We get it sometimes you’re not happy with something you purchased, you changed your mind or whatever the reason you can return the item back to us. We will be happy to exchange your item(s) or even refund it for you. We have a 30 Day Return Policy and the only thing we ask for is items of clothing to be unworn, unwashed and with tags still intact. For our sex toys we would kindly request the items to be unused and in their original boxes for a full refund. However we get it, you may have used your sex toy and got an issue with it, too much pleasure maybe? Too hot to handle? No worries give us an email and we will help you find something more suitable for an exchange.
We love our clients
« This is a fantastic piece of kit gets her twitching like mad fits 45mm wand perfectly don't use on full power as the orgasams explosive and makes her bounce round the bed. »
« Prompt delivery and pleased with the product. My partner is somewhat petite so after spending a lot of time measuring the circumstance I decided to give it a try as I have recently undergone prostate removal and believe it important to keep my partner satisfied. »
« Not used the strap on dildo yet with my lover due to Boris telling us we can’t meet Ann’s always being in tier three. Otherwise my lover has said it looks good but a bit thin, which I think it’s ok but she won’t let me use a local anaesthetic. »
« The products that’s we receive from this store never truly disappoint! Always as stated,speedy discreet delivery and always leave my wife longing to see what arrives and how much fun we get out of gifts from this store. »
Brand Promise
Delivery Security
If any of your items have arrived at you damaged please notify us within 14 days and we are happy to help.
Exchange
When sending back the items to us, it is important to include some details. Your original invoice or order number, your name and address. The items you have sent to be returned. This is so that we know which customer the return belongs too, without this information your return may be unable to be processed. Below is our returns address: Secret Sinners, Unit 1 Alma Street Smethwick Birmingham B66 2RL
Refunds
It may take up to 5 working days to receive your refund from the day we received your items back!
24/7 Customer Support
Also, it is comforting to know that should you experience any kind of technical bump in the road during the checkout process, you can always address our customer support department with your billing questions!
FOLLOW US ON INSTAGRAM