Terms & Conditions (“the Terms”)

We, Sinextra Limited T/A Secret Sinners, operate the www.SecretSinners.co.uk website. Sinextra Limited is a company registered in England and Wales under company number 09335372 with its registered office and main trading address at Secret Sinners Unit 1 Alma Street Smethwick West Midlands B66 2RL Our VAT number is GB 323497789.

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

For the avoidance of doubt any reference to “us” “we” or “our” in these Terms refers to Sinextra Limited and any reference to “you” or “your” refers to the customer as a purchaser of the products purchased from Secret Sinners. The Terms ‘’ Secret Sinners ‘’ refers to Sinextra Limited and is the retail trading name for the company.

It is a condition of a user accessing and reading the Secret Sinners website (“the Website(s)”) that Secret Sinners disclaims all warranties in respect of the same whether express or implied in relation to the material published on the Website. Your statutory rights as a consumer are not affected.

This page (together with our Privacy Policy, Returns Policy and Delivery Policy) tells you information about Secret Sinners website and the legal terms and conditions on which we sell any of the products listed on the Website.

These Terms will apply to any contract between us for the sale of products to yourself. Please read these Terms carefully and make sure that you understand them, before ordering any products from the Website. Before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any products from the Website.

We reserve the right to amend these Terms from time to time. Every time you wish to place an order you should check these Terms to ensure you understand the terms which will apply at that time.

You must be over the age of consent when shopping with Secret Sinners

When placing an order on the Website, you are declaring that you are of the appropriate legal age to purchase the items. If we discover that you are not of legal age to order certain goods purchased on our website, we reserve the right to cancel your order. The legal age of consent within your country must be met.

Contract Formation

All orders made by you through the Website are subject to acceptance and availability. We may choose not to accept your order for any reason.

Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).

Only when Secret Sinners accepts the Order by sending you a confirmation email that your order has been dispatched will a contract have been created between yourself and Sinextra Limited.

Cancellation

If you are an EU or UK consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations of 2000 to cancel your order within thirty (30) days following receipt of the goods or the date on which we began the provision of services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.

Email Marketing

Information relating to the Secret Sinners email marketing sent to customers can be found in our Privacy Policy.

Privacy

Our Privacy Policy explains how we collect, use and store your personal information, including who we may share it with; how long we keep it; the circumstances in which we, or others, may contact you (including sending you advertising and marketing messages); and the rights you have in relation to your personal information.

We also use cookies or similar technologies to store certain types of information each time you use our site. You can find out more information about how we use cookies and other similar technologies in our Cookies Policy.

Fraud Prevention

Sinextra Limited takes fraud very seriously and we do everything in our power to prevent fraud from occurring. If false or inaccurate information is provided and fraud is identified, details will be passed on to fraud prevention agencies.

Sinextra Limited has fraud prevention software services that we use in order to prevent fraudulent purchases and practises, these are in place to protect both the customer and Sinextra Limited.

Ownership Of Rights

Any material found within the pages of the Websites, including, but not limited to text or images are the property of Sinextra Limited and may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site.

Disclaimer

Sinextra Limited provides the Website on an 'as is' basis and does not warrant that the functions contained in and the material on the Website will be uninterrupted, or error or defect-free, or that the Website or the server that makes it available are free of viruses or bugs. Further Sinextra Limited does not represent the full functionality, accuracy, reliability of the materials on the Website.

In addition, Sinextra Limited makes no (and disclaims all) representations or warranties of any kind, express or implied, with respect to the Website or the information or content included on it.

This disclaimer does not affect your statutory rights in relation to the provision of goods.

Use of Secret Sinners Website

Sinextra Limited will not be liable for any use of the Website (including any ordering of products) that results in:

losses that were not foreseeable to both parties when the contract was made;

losses that were not caused by any breach on the part of the supplier;

business losses and/or losses to non-consumers.

We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples; and

(e) defective products under the Consumer Protection Act 1987.

You agree to use the Website only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within the Website. You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use.

Other than for your own personal use or internal business purposes, you may not without our prior written consent:

-Copy, reproduce, use or otherwise deal with any content on the Website;

-Modify, distribute or re-post any content on the Website for any purpose;

-Use the content of the Website for any commercial exploitation whatsoever.

Submitting reviews, forum messages, photographs or videos

These Terms govern your conduct associated with the reviews and ratings, forums, photographs and videos submitted to the Website. To the extent of any conflict between the Sinextra Limited Privacy Policy and these Terms, these Terms shall prevail in particular with respect to the submission of reviews and ratings, forums, photographs and videos submitted to the Website. By submitting any content to the Website, you represent and warrant that:

You are the sole author of the intellectual property rights thereto:

1. all “moral rights” that you have in such content have been voluntarily waived by you;

2. all content that you post is accurate;

3. you are at least 18 years old;

4. use of the content you supply does not violate these Terms and will not cause injury to any person or entity

You further agree and warrant that you shall not submit any content:

1. that is known by you to be false, inaccurate or misleading;

2. that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

3. that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

4. that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;

5. for which you were compensated or granted any consideration by any third party;

6. that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;

7. that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Sinextra Limited and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Trust Pilot, harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant Sinextra Limited a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Sinextra Limited’s sole discretion. Sinextra Limited reserves the right to change, condense or delete any content on the Websites that Sinextra Limited deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms. Sinextra Limited does not guarantee that you will have any recourse through the Website to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Sinextra Limited reserves the right to remove or to refuse to post any submission for any reason.

You acknowledge that you, not Sinextra Limited, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Sinextra Limited, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Sinextra Limited and its third-party service providers may use your email address to contact you about the status of your review and for other administrative purposes.

Password / Account Security

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Sinextra Limited shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order-related emails.

Gift Card Terms and Conditions

Activated Gift Cards can be redeemed as full or part payment of any goods at Secret Sinners Online Retail Store Operated by Sinextra Limited. No change will be given, if you do not spend the entire balance on the gift card the remaining balance will be updated after each transaction and shown on your invoice.

Gift Cards may be used to purchase goods of a higher price than the balance of the Gift Card upon full payment of the difference.

If any product purchased with a gift card is returned for an exchange or refund, any money refunded will be credited back on to the gift card.

This gift card is not a cheque guarantee or credit. Please treat gift cards as cash for our online store www.SecretSinners.co.uk. The gift card is non-refundable, not redeemable for cash and cannot be replaced if lost, stolen or damaged.

Sinextra Limited cannot be held liable for lost or stolen cards or any credit amounts held on such cards. Damaged, altered, or cancelled cards will not be accepted.

Sinextra Limited cannot accept responsibility for unauthorised use of gift cards.

Gift cards are not for resale.

Sinextra Limited reserves the right to amend the terms and conditions of the gift card at any time and to take appropriate action, including cancellation of the card if, at it's discretion, it deems such action necessary. This does not affect your legal rights.

Secret Sinners Credits

When transacting with Secret Sinners Credits, you are transacting with the operators of the secret sinner's site according to the following provisions.

Secret Sinners website credits are only non-transferable and can only be spent within the bounds of the Secret Sinners Site on those items advertised for a designated credit value.

The value of any unspent Secret Sinners Website Credits is held by the Secret Sinners site(s) and If you have an active account with a balance remaining of purchased credits, we cannot issue Users a refund if you wish to close your account. Your credits will be lost if you choose to de-activate your account.

If, when purchasing Secret Sinners Website Credits, you use any other details than your own, you will be expected to be able to provide proof of address and/or cardholder consent and/or bill payer consent for each of those purchases. Failure to do so may lead to the termination of your account and membership, as well as potential forfeiture of credits.

Secret Sinners Credits purchased by credit or debit card that are subsequently charged-back will be disputed to the fullest extent of the law and may involve the disclosure of private information to law enforcement agencies, your bank and/or card issuer as part of that dispute. Customers that issue charge-backs will be liable for the fees levied against the site at the banks prevailing rate.

Secret Sinners is not liable for any credits that have been purchased on the website and have then later been frequently used. You must protect your account security inclusive of your user name and password. Once your credits have been used they are not reversible or refundable unless the products have been sent back to us in accordance with our terms and conditions.

Sinextra Limited reserves the right to remove any credits it deems to be obtained fraudulently

Sinextra Limited reserves the right to put a hold on credits and to request further information from its users if it believes any credits are being used fraudulently.

Law, Jurisdiction and Language

Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English. Sinextra Limited reserves the right to amend these terms and conditions from time to time without notice.

Force Majeure

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by a force majeure event. A force majeure event which means any act or event beyond our reasonable control such as, but not limited to, strikes or industrial action by third parties (but not those caused by Sinextra Limited’s own employees), civil commotion, riot, invasion, terrorist attacks, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or another natural disaster (“Event”).

If an Event takes place that affects the performance of our obligations under a contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event. Where the Event affects our delivery of products to you, we will arrange a new delivery date with you after the Event is over.

You may cancel a contract affected by an Event. To cancel please contact our customer services team. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

Additional Terms

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or your obligations under these Terms to another person if Sinextra Limited agrees in writing.

These Terms are agreed between you and us. No other person shall have any rights to enforce any of its Terms.

Each of the clauses within these Terms operates separately. If any court or relevant authority decides that any of the clauses are unlawful or unenforceable, then the remaining paragraphs will remain in full force and effect.

The failure or delay of Sinextra Limited to exercise any right, power or remedy provided under these Terms or otherwise available in respect hereof at law or in equity shall not constitute a waiver by Sinextra Limited of its right to exercise any such or other rights, power or remedy or to demand such compliance or you of your obligations under these Terms. In the event we do waive a default we will do so in writing on a case by case basis.

 

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